At Ashya Foods, we aim to deliver high-quality products. Due to the nature of food products, returns are accepted only under specific conditions.

1. Eligibility for Returns

• Returns are accepted only if the product bottle is damaged during delivery.
• A valid unboxing video is mandatory as proof of damage.

2. How to Request a Return

Customers must email us at info@ashyafoods.com within 48 hours of delivery.

The email must include:

• Order ID
• Clear unboxing video showing the damage
• Images (if applicable)

3. Approval Process

• Once verified, our team will confirm the return/refund eligibility.
• Ashya Foods reserves the right to reject claims without sufficient proof.

4. Refunds

• Approved refunds will be processed to the original payment method.
• Refund timelines may vary depending on the payment provider.

5. Non-Returnable Cases

• Opened or used products (unless damaged upon delivery)
• Claims without an unboxing video
• Requests made after the specified timeframe

6. Contact Us

For returns and refunds, contact:
info@ashyafoods.com